Office Information

Appointments

Our receptionists are available during office hours to schedule your appointments. If you are unable to keep the appointment, we will require two business days’ notice in order to avoid a short notice cancellation fee.

Call or Click Here to book an appointment

We Provide

  • Financing with Dejardins for your dental needs, based on approval.
  • Digital X-rays
  • Comfortable waiting area with T.V and magazines
  • Complimentary coffee, tea and water

We Accept

  • Visa, MasterCard, American Express, Interact and cash
  • Dental insurances
  • Studentcare Dental Network
  • Ontario Works
  • Ontario disability
  • Healthy Smiles Program
  • Children In Need Of Treatment

We Accept

Fenworth Dental is an assignment office, which means that the dental office files the primary and secondary insurance claims on behalf of the patients and requests their insurance company to pay the dental office directly. Patients are required to pay the remaining balance if the insurance company does not pay in full.

We handle all billing details with the insurance company. If the insurance company denies payment to the dental office directly, the patient will be notified and the patient will be responsible for payment to the dental office and collecting the money from their insurance company.

It is our policy to provide patients with their bill and encourage each patient to review and understand what treatments have been performed. Our dental office may provide monthly payment plans to patients who qualify with good credit history.

Insurance Policy

Know your dental insurance policy.

It is not always possible for us to find all the information concerning your insurance plan since insurance companies are not obligated to disclose any or all information to us under the privacy act. We recommend that patients verify their coverage with their insurance company and bring in their dental coverage booklet to their first appointment.

Insured patients are encouraged to provide us the following information about their insurance policy. If in doubt, always ask the insurance company. Information required:

  • Name of insurance carrier
  • Policy number, certificate number (ID) and division number (if any)
  • The anniversary date of the policy, for example is it January 1st or rolling calendar year
  • The annual maximum benefit per patient per year
  • The annual fee guide covered by their insurance policy, example 2007, 2008, 2009 or current
  • Percentage of coverage allowed for diagnostic, preventative, restorative, endodontic, periodontal services and all other major treatments, such as crowns, bridges and dentures
  • The per person and family annual deductible amount
  • Number of scaling/cleaning units covered per year and frequency etc.

Please remember that your dental plan is a contract between yourself and your insurance company

Privacy Policy

Our office understands the importance of protecting your personal information. We must collect and retain certain personal information in order to provide services to you. Protecting your privacy is important to us. Accordingly, we have established a Privacy Policy, as well as Confidentiality Standards for our employees, to ensure that your personal information is protected by appropriate security safeguards.

Electronic Submission Policy

In the past, we have printed an insurance claim form for you to sign and we have mailed it to your insurance company for processing. After a few weeks, your insurance company would issue a cheque in the mail, along with a statement called "explanation of benefits", which explains the portion of the claim that is not covered in your dental plan.

Your insurance claim form will now be transmitted automatically to your carrier by our computer using a modem of the internet, therefore upon your request a "claim acknowledgment" form which come directly from the insurance carrier. This form verifies that they have received your dental claim for processing, or an "explanation of benefits" form, which indicated the exact amount of the claim for which they will pay and your portion that is not covered.

Unfortunately, not all claim processors are currently accepting claims submitted electronically. Some will likely be joining the system in the future. Therefore, we may need you to still sign the manual claim for processing.

Patient Information

First Visit

Thank you for choosing our office for all your dental needs. We have created a comfortable environment where you can feel confident in the level of dental care you receive. When you arrive for your first visit, please be prepared to complete all insurance and health information forms that will allow us to begin your dental treatment. We will ask you to fill out several forms that will get you acquainted with our office.

Your initial exam will last approximately one hour. This visit will help us get acquainted with each other and learn about your goals and desires for your dental treatment. Generally, X-rays will be taken allowing your doctor to examine the jaw’s structure, teeth position and teeth decay. Oral hygiene instructions will also be provided along with suggestions to help you care for your teeth. In most cases, we will also clean your teeth on this visit and provide an evaluation that will outline your existing dental problems and proposed treatment.

We believe that good dental care begins with open communication. We promise to speak candidly with you about any symptoms present that may require further dental treatment, our diagnosis, alternative treatments that may exist, and our recommendations. Working together, we can achieve a true partnership, with one common goal-keeping your smile beautiful and your teeth, gums and jaw joints healthy!

 

Patient Registration Forms

Please take a moment to print the patient forms below and bring them filled out to your appointment. We ask that you also bring all of your insurance information as well as any insurance coverage booklets with you to your appointment. The insurance booklets will enable us to verify your coverage details.

We appreciate your cooperation in helping us to provide you with prompt service.

New Patient Information and Medical History


FAQ
Oral Hygiene
About Teeth
Dental Health
Common Problems
Periodontics

O f f i c e   H o u r s
Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday
9:00 am - 8:00 pm

9:00 am - 8:00 pm

9:00 am - 8:00 pm

9:00 am - 8:00 pm

9:00 am - 8:00 pm

9:00 am - 5:00 pm

Closed

Learn about our Student discount program